Our Privacy Policy
At UK ADHD, protecting your privacy is a core part of how we operate. We know that the details you share with us are personal and sensitive, so we treat them with the highest level of care. This policy explains what information we collect, how we use it, and the steps we take to keep it secure.
What information we collect
To deliver our professional ADHD assessment and support services, we may collect:
- Your name, email address, and phone number when you contact or register with us
- Background and medical information that helps our clinicians understand your needs
- Website usage data is used to improve the accessibility and performance of our online platform.
- Payment details processed securely by approved third-party providers (we never store payment card information ourselves)
How is your information used?
We handle your personal data only for purposes directly linked to your ADHD assessment and care. This may include:
- Carrying out assessments and offering professional guidance tailored to you
- Keeping in touch throughout your journey, from enquiry to aftercare
- Processing service payments safely and efficiently
- Improving our website, communication, and client experience
- Meeting all professional, clinical, and legal obligations as required under UK law
Data security and protection
We use strict technical and organisational measures to ensure your data is safe. These include:
- Encryption on all forms and communications sent through our website
- Access controls that restrict who can view sensitive information
- Ongoing security checks and staff training to maintain high protection standards
- Secure removal of personal data once it is no longer required for service or legal purposes
Sharing your data
We treat all personal information as confidential. However, there are a few situations where sharing is necessary:
- We will share your information with medical professionals involved in your ADHD assessment or treatment, but only with your consent.
- When required by law or regulation, such as safeguarding or court-ordered disclosure
- With trusted payment processors who securely handle financial transactions on our behalf
Your data rights
Under UK GDPR and data protection laws, you have full control over your personal data. You may:
- Request a copy of the information we hold about you
- Ask us to correct inaccurate or incomplete details
- Request that we delete your information, where appropriate
- Object to how your data is used in certain situations
- Request a copy of your data in a portable format
If you wish to exercise any of these rights, please contact our data team via the details provided on our website. We aim to respond quickly and transparently.
Cookies and online technology
To make your online experience smoother and more secure, our website uses a small number of digital tools, including:
- Essential cookies that help the site function correctly
- Anonymous analytics tools that track general visitor trends to help us improve content and usability
- Secure HTTPS encryption for every data transfer between you and our servers
You can choose to modify or block cookies at any time using your browser settings.
Policy reviews and updates
We regularly review this privacy policy to ensure it stays accurate and compliant with current UK data protection standards. Updates may occur when:
- Laws or professional regulations change
- We add new digital or clinical services
- We receive valuable feedback from clients or partners
You can always find the latest version of this policy on our website, clearly displaying the date of the most recent update.
Get in touch
If you have any questions about how UK ADHD collects, uses, or protects your personal information, please reach out to us via our website or email. We take your privacy seriously and are pleased to discuss any concerns.
