Submitting a Complaint
At UK ADHD, we are dedicated to providing high-quality care and support to everyone who uses our services. We understand that there may be times when you are not completely satisfied, and we welcome your feedback so that we can address any issues quickly and continue to improve the way we work.
How to make a complaint
If you wish to raise a concern or make a formal complaint, please follow the steps below.
- Submit your complaint in writing. Please send an email with the subject line “Formal Complaint” to our complaints team. Include the following details in your message:
- Your full name and contact information
- A clear description of the problem, including dates and relevant interactions
- Any steps you have already taken to try to resolve the matter
- The outcome or resolution you would like to see
- Acknowledgement and investigation
We will acknowledge your complaint within two working days of receiving it. Our team will then carry out a thorough review of the matter and aim to send you a detailed response within ten working days. If more time is required, we will inform you of the reason for the delay and provide an updated timeframe. - The escalation process
Should you be dissatisfied with our response, you have the option to request a senior member of our management team review your complaint. They will reassess the situation and outline the next steps in our reply to you.
External resolution options
If UK ADHD cannot directly resolve your complaint, you have the right to contact an external organisation for further review. Examples include:
- The Care Quality Commission (CQC), addresses concerns related to regulated healthcare services.
- The General Medical Council (GMC), for issues relating to a registered medical professional
These independent bodies will provide advice on how to proceed if you wish to take your complaint further.
Our commitment to you
We handle all complaints sensitively, fairly, and in confidence. We value your feedback and use it to identify areas where we can improve our services. Our goal is to resolve issues promptly and ensure that every experience with UK ADHD meets the highest possible standards of care.
If you need assistance or wish to discuss your complaint, please contact us using the details available on our website.
